FAQ

Check-in at eva,VILLAGE is possible from 3:00 PM. Check-out is by 11:00 AM. If you arrive earlier or leave later, we will store your luggage free of charge in the depot – so you can make the most of your day.

Yes – in all rooms at eva,VILLAGE and eva,GARDEN as well as in the eva,ALM, you can surf the web for free.

Our alpine 4-star superior hotel eva,VILLAGE in Saalbach Hinterglemm is like a vibrant heart in the center, right in the middle of the pedestrian zone.

24-hour reception, 71 rooms, indoor pool, sauna, steam bath, plunge pool, 2 elevators, garage service, multimedia (TV, radio, telephone, Wi-Fi), laundry and ironing service.

À la carte restaurant from 7:00 PM to 9:30 PM (half-board from 7:00 PM to 9:00 PM). Each day you can choose between Alpine (hearty/meaty), Vital (light/fish/vegetarian), and Vegan.

Breakfast buffet (7:30 AM – 11:00 AM), late riser breakfast (11:00 AM – 1:00 PM), afternoon snack (4:00 PM – 5:00 PM), and 5-course dinner (7:00 PM – 9:00 PM) with a regional-alpine-vital-vegan focus.

Our spa welcomes you with a swimming pool (7:00 AM – 8:00 PM), sauna, steam bath, bio-sanarium, and a relaxing quiet room (2:00 PM – 8:00 PM). Children up to 11 years old are not allowed in the sauna.

The sauna, bio-sanarium, steam bath, and quiet room at eva,VILLAGE are open daily from 2:00 PM to 8:00 PM. Children under 11 years are not permitted in the sauna area. Teenagers aged 14 and older may only enter when accompanied by a parent. You’ll find our current treatments and shopping highlights at eva,BEAUTY.

Your room at eva,VILLAGE is equipped with high-quality, air-conditioned box spring beds for maximum sleeping comfort. Is the mattress too soft or too firm? Just let housekeeping or the reception know – we’ll take care of it. In addition, our pillow menu offers a variety of pillow types for you to choose from.

Your room awaits you with a safe, an exclusive bathroom with shower or bathtub and toilet, a hairdryer, a cozy bathrobe with slippers, a minibar, and fine Fair Trade cosmetic products.

At eva,VILLAGE, you can park for a fee in the underground garage or the Kohlmais parking garage (summer €12, winter €22 per day). At eva,GARDEN, free outdoor parking is available.

At eva,VILLAGE, we offer valet parking: we park your car in the underground garage and retrieve it for you upon departure – a one-time fee of €15 per vehicle. There is no valet service at eva,GARDEN.

Yes, you can borrow DVD players and a selection of DVDs free of charge at the reception of both eva,Hotels.

Both eva,Hotels offer access to treatments and shopping options at eva,BEAUTY. All information and current highlights can be found online at eva,BEAUTY.

Massages can be booked at the eva,BEAUTY Spa in eva,VILLAGE. It is open daily from 9:00 AM to 7:00 PM. All massage options are available online at eva,BEAUTY.

Cosmetic treatments are available at the eva,BEAUTY Spa in eva,VILLAGE. This area is open daily from 9:00 AM to 7:00 PM.

At the eva,BEAUTY Spa, you can enjoy holistic treatments for body and mind – from head to toe. All treatments are listed online at eva,BEAUTY.

Yes, both eva,Hotels offer a pillow menu with various pillow types to choose from. Just let reception know.

The eva, Lounge+Bar is open daily from 9:00 AM. There you’ll find coffee, tea, and creative cocktails from the bar team.

Ski passes from half a day and up are available directly at the reception of the eva,Hotels. Information about lift prices and season dates is also available there.

Yes, both eva,Hotels have boot warmers in the ski storage room. Hang your ski boots on the heated bars with the tips facing up so they dry completely overnight.

Yes, both eva,Hotels have a ski and bike storage room in the basement. It can be accessed from inside and outside – the outside door opens with your room key card.

You can go tobogganing at the Spielberghaus, the Maisalm, or on the Reiterkogel toboggan run in Hinterglemm. All runs are illuminated and accessible on foot, by Ratrac, or via the Reiterkogel cable car. Our reception will be happy to arrange bookings for you.

At eva,VILLAGE, you'll meet solo travelers, families, couples, and friends – mainly from Germany, Austria, Switzerland, Belgium, England, and Scandinavia. They are active, enjoy the good things in life, and appreciate great design and honest cuisine.

eva,VILLAGE was taken over by the Unterkofler family in 2006 and has been continuously modernized since – including rooms, bathrooms, restaurant, and spa. eva,GARDEN offers comfort in a quiet location with mountain views – just a few minutes from the center of Saalbach.

At the eva,Hotels, German, English, and Italian are spoken – so you're well taken care of in every language.

Yes, dogs are allowed at both eva,Hotels with prior notification. An additional fee applies.

At the eva,Hotels, you can pay with Mastercard, Visa, and EC Maestro card.

Your booking at eva,VILLAGE or eva,GARDEN is confirmed as soon as the deposit has been received in our account. If no payment is made by the agreed date, the reservation will automatically be canceled. Details about the deposit can be found in your booking confirmation.

At the eva,Hotels, you can pay in cash, with Eurocard, Mastercard, VISA, or EC card.

Yes, we recommend taking out Hotelstorno Plus insurance from Europäische Reiseversicherung. For around 5% of the travel price, you are covered for cancellation fees, trip interruption, delayed arrival, and vacation extension. We are happy to arrange this insurance for you.

Cancellations are only valid in writing. Cancellations up to 30 days before arrival are free of charge, up to 14 days prior incur a 50% fee, and up to 7 days prior 70%. In case of no-show, early departure, or failure to arrive, we charge 90% of the total price.

In cases of force majeure – such as flooding, landslides, or avalanche risk – and any resulting travel restrictions, the hotel assumes no liability or compensation.

When confirming your booking at eva,VILLAGE or eva,GARDEN, we kindly ask for a deposit of 30% of the total price.

The prices include all eva, inclusive services. In addition, a local tax of €2.45 per adult (age 15 and up) per day applies.

The current GTC for booking, stay, and cancellation at eva,VILLAGE and eva,GARDEN are available online on our website or upon request at the reception. (Specifically the GTCs of the Austrian Economic Chamber dated 15.11.2006). Place of jurisdiction: Zell am See | FN229147g | ATU56513605 | Management: Unterkofler family