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FAQ

Do you have any questions? We have the answers!

Our FAQ page is your go-to place for everything you need to know about your summer and winter holiday in Saalbach and the eva,HOTELS. Whether you're looking for booking information, check-in times or tips for the perfect mountain holiday - you'll find it here. Plan your summer in the mountains with casual hiking and biking holidays or your winter holiday in Saalbach with endless slopes, powder snow and hut fun. Our FAQs will help you get your holiday off to a stress-free and well-informed start. And if you still have any questions: just write to us at info@evahotels.com - we're always here for you!

The most important things in advance at eva,VILLAGE

When is check-in and check-out at eva,VILLAGE?

Check-in at eva,VILLAGE is possible from 3:00 PM. Check-out is by 11:00 AM. If you arrive earlier or leave later, we will store your luggage free of charge in the depot – so you can make the most of your day.

Is there free Wi-Fi in all eva,Hotels and in the eva,ALM?

Yes – in all rooms at eva,VILLAGE and eva,GARDEN as well as in the eva,ALM, you can surf the web for free.

Where exactly is eva,VILLAGE located?

Our alpine 4-star superior hotel eva,VILLAGE in Saalbach Hinterglemm is like a vibrant heart in the center, right in the middle of the pedestrian zone.

What hotel amenities does eva,VILLAGE offer?

24-hour reception, 71 rooms, indoor pool, sauna, steam bath, plunge pool, 2 elevators, garage service, multimedia (TV, radio, telephone, Wi-Fi), laundry and ironing service.

What is the restaurant concept at eva,VILLAGE?

À la carte restaurant from 7:00 PM to 9:30 PM (half-board from 7:00 PM to 9:00 PM). Each day you can choose between Alpine (hearty/meaty), Vital (light/fish/vegetarian), and Vegan.

What is included in the indulgence board offer at eva,VILLAGE?

Breakfast buffet (7:30 AM – 11:00 AM), late riser breakfast (11:00 AM – 1:00 PM), afternoon snack (4:00 PM – 5:00 PM), and 5-course dinner (7:00 PM – 9:00 PM) with a regional-alpine-vital-vegan focus.

What spa facilities are available at eva,VILLAGE?

Our spa welcomes you with a swimming pool (7:00 AM – 8:00 PM), sauna, steam bath, bio-sanarium, and a relaxing quiet room (2:00 PM – 8:00 PM). Children up to 11 years old are not allowed in the sauna.

What are the sauna opening hours at eva,VILLAGE and who can enter?

The sauna, bio-sanarium, steam bath, and quiet room at eva,VILLAGE are open daily from 2:00 PM to 8:00 PM. Children under 11 years are not permitted in the sauna area. Teenagers aged 14 and older may only enter when accompanied by a parent. You’ll find our current treatments and shopping highlights at eva,BEAUTY.

How does eva,VILLAGE ensure restful sleep during your holiday?

Your room at eva,VILLAGE is equipped with high-quality, air-conditioned box spring beds for maximum sleeping comfort. Is the mattress too soft or too firm? Just let housekeeping or the reception know – we’ll take care of it. In addition, our pillow menu offers a variety of pillow types for you to choose from.

What room amenities do the rooms at eva,VILLAGE have?

Your room awaits you with a safe, an exclusive bathroom with shower or bathtub and toilet, a hairdryer, a cozy bathrobe with slippers, a minibar, and fine Fair Trade cosmetic products.

eva,GARDEN
What makes eva,GARDEN in Saalbach Hinterglemm so special?

eva,GARDEN is a quiet, stylish hotel with a stunning mountain view – just a few minutes’ walk from the center of Saalbach Hinterglemm. Ideal for active holidaymakers, nature lovers, and anyone looking to relax and enjoy.

What amenities does the eva,GARDEN hotel in Saalbach offer?

eva,GARDEN offers 19 rooms, a sauna, breakfast buffet, dinner menu, house bar, hotel-owned parking, TV, radio, Wi-Fi, as well as laundry and ironing service. The reception is staffed for 8 hours a day but available 24/7.

What does the indulgence board at eva,GARDEN hotel include?

The indulgence board at eva,GARDEN includes a breakfast buffet from 7:30 AM to 10:00 AM and dinner from 6:30 PM to 9:00 PM.

What room amenities does the eva,GARDEN hotel offer?

All rooms at eva,GARDEN feature a room safe, hairdryer, as well as a bathrobe and bath slippers per person.

Additional amenities in both hotels

Where can I park at the eva,VILLAGE and eva,GARDEN hotel and what does it cost?

At eva,VILLAGE, you can park for a fee in the underground garage or the Kohlmais parking garage (summer €12, winter €22 per day). At eva,GARDEN, free outdoor parking is available.

Is there valet parking at eva,VILLAGE or eva,GARDEN hotel?

At eva,VILLAGE, we offer valet parking: we park your car in the underground garage and retrieve it for you upon departure – a one-time fee of €15 per vehicle. There is no valet service at eva,GARDEN.

Can I borrow a DVD player at eva,VILLAGE or eva,GARDEN?

Yes, you can borrow DVD players and a selection of DVDs free of charge at the reception of both eva,Hotels.

Is there a spa or beauty offer at eva,VILLAGE or eva,GARDEN?

Both eva,Hotels offer access to treatments and shopping options at eva,BEAUTY. All information and current highlights can be found online at eva,BEAUTY.

Where can I book a massage at eva,VILLAGE or eva,GARDEN?

Massages can be booked at the eva,BEAUTY Spa in eva,VILLAGE. It is open daily from 9:00 AM to 7:00 PM. All massage options are available online at eva,BEAUTY.

Where can I book cosmetic treatments at eva,VILLAGE or eva,GARDEN?

Cosmetic treatments are available at the eva,BEAUTY Spa in eva,VILLAGE. This area is open daily from 9:00 AM to 7:00 PM.

What treatments are offered at the eva,BEAUTY Spa of the eva,Hotels?

At the eva,BEAUTY Spa, you can enjoy holistic treatments for body and mind – from head to toe. All treatments are listed online at eva,BEAUTY.

Is there a pillow menu at the eva,VILLAGE and eva,GARDEN hotel?

Yes, both eva,Hotels offer a pillow menu with various pillow types to choose from. Just let reception know.

 

When is the eva, Lounge+Bar open and what is offered?

The eva, Lounge+Bar is open daily from 9:00 AM. There you’ll find coffee, tea, and creative cocktails from the bar team.

Summer – At the hotel and in the surrounding area

What Bike’n Soul benefits does the eva,VILLAGE hotel offer?

As a Bike’n Soul hotel, eva,VILLAGE offers guided mountain bike tours, secure bicycle storage, and daily energy packs – ideal for mountain bike enthusiasts.

Are there golf courses near the eva,Hotels and discounts on green fees?

Within a 50-minute drive, you can reach 6 golf clubs with 18-hole courses. As a partner hotel, we offer about 25% off green fees at many of them. Further information is available at the reception.

Do I receive the JOKER CARD Saalbach at the eva,Hotels?

Yes, when booking a summer stay at eva,VILLAGE or eva,GARDEN, you automatically receive the Saalbach Hinterglemm JOKER CARD with numerous included services and discounts.

Are there jogging or running routes around the eva,Hotels?

Yes, the best jogging route runs along the Saalach river toward Jausern or Hinterglemm. More information on additional running and mountain trails is available at the reception.

Are there free mini-golf courses in Saalbach?

During the summer months, the course at the entrance to the village (before the tunnel) and the Adventure Golf course in Hinterglemm are available and free of charge with the JOKER CARD.

Can I play tennis as a guest at the eva,Hotels?

Yes, with the JOKER CARD you get discounted access to the indoor tennis center in Hinterglemm during the summer.

Winter – At the hotel and in the surrounding area

Where can I get ski passes for Saalbach and what are the lift operating times?

Ski passes from half a day and up are available directly at the reception of the eva,Hotels. Information about lift prices and season dates is also available there.

Are there boot warmers at eva,VILLAGE and eva,GARDEN?

Yes, both eva,Hotels have boot warmers in the ski storage room. Hang your ski boots on the heated bars with the tips facing up so they dry completely overnight.

Is there a ski and bike storage room at eva,VILLAGE and eva,GARDEN?

Yes, both eva,Hotels have a ski and bike storage room in the basement. It can be accessed from inside and outside – the outside door opens with your room key card.

Where can I go tobogganing in Saalbach Hinterglemm and how do I get to the runs?

You can go tobogganing at the Spielberghaus, the Maisalm, or on the Reiterkogel toboggan run in Hinterglemm. All runs are illuminated and accessible on foot, by Ratrac, or via the Reiterkogel cable car. Our reception will be happy to arrange bookings for you.

The ideal checklist before arrival!
Is there a packing list for a summer holiday at the eva,Hotels?

Yes, for your summer holiday at the eva,Hotels, you’ll find a practical packing list online. Here’s the PACKING LIST for summer!

Is there a packing list for a winter holiday at the eva,Hotels?

Yes, for your winter holiday at the eva,Hotels, you’ll find a clear packing list online with all the essentials – perfectly prepared for the slopes, the spa, and more. Here’s the PACKING LIST for winter!

…and even more info

What kind of guests do you meet at the eva,VILLAGE hotel in Saalbach?

At eva,VILLAGE, you'll meet solo travelers, families, couples, and friends – mainly from Germany, Austria, Switzerland, Belgium, England, and Scandinavia. They are active, enjoy the good things in life, and appreciate great design and honest cuisine.

Since when have the eva,Hotels existed and have they been renovated?

eva,VILLAGE was taken over by the Unterkofler family in 2006 and has been continuously modernized since – including rooms, bathrooms, restaurant, and spa. eva,GARDEN offers comfort in a quiet location with mountain views – just a few minutes from the center of Saalbach.

What languages are spoken at the eva,Hotels?

At the eva,Hotels, German, English, and Italian are spoken – so you're well taken care of in every language.

Can I bring my dog to eva,VILLAGE or eva,GARDEN?

Yes, dogs are allowed at both eva,Hotels with prior notification. An additional fee applies.

Which credit cards are accepted at the eva,Hotels?

At the eva,Hotels, you can pay with Mastercard, Visa, and EC Maestro card.

eva,ALM

When is eva,ALM in Saalbach open?

eva,ALM is open daily from 11:00 AM to 12:00 AM.

When is hot food served at eva,ALM?

Hot food is served daily at eva,ALM from 11:00 AM to 9:30 PM.

How can I reserve a table at eva,ALM?

You can make a table reservation for eva,ALM by calling +43 (0)6541 6262.

Where can I find the menu of eva,ALM?

The current menu of eva,ALM is available online on our website.

Other important information

When is my booking at the eva,Hotels binding?

Your booking at eva,VILLAGE or eva,GARDEN is confirmed as soon as the deposit has been received in our account. If no payment is made by the agreed date, the reservation will automatically be canceled. Details about the deposit can be found in your booking confirmation.

What payment options are available at the eva,Hotels?

At the eva,Hotels, you can pay in cash, with Eurocard, Mastercard, VISA, or EC card.

Do the eva,Hotels recommend taking out travel insurance?

Yes, we recommend taking out Hotelstorno Plus insurance from Europäische Reiseversicherung. For around 5% of the travel price, you are covered for cancellation fees, trip interruption, delayed arrival, and vacation extension. We are happy to arrange this insurance for you.

What are the cancellation conditions at the eva,Hotels?

Cancellations are only valid in writing. Cancellations up to 30 days before arrival are free of charge, up to 14 days prior incur a 50% fee, and up to 7 days prior 70%. In case of no-show, early departure, or failure to arrive, we charge 90% of the total price.

What applies in cases of force majeure such as road closures or natural events?

In cases of force majeure – such as flooding, landslides, or avalanche risk – and any resulting travel restrictions, the hotel assumes no liability or compensation.

How much is the deposit for a booking at the eva,Hotels?

When confirming your booking at eva,VILLAGE or eva,GARDEN, we kindly ask for a deposit of 30% of the total price.

Is the local tax included in the prices at the eva,Hotels?

The prices include all eva, inclusive services. In addition, a local tax of €2.45 per adult (age 15 and up) per day applies.

Where can I find the general terms and conditions (GTC) of the eva,Hotels?

The current GTC for booking, stay, and cancellation at eva,VILLAGE and eva,GARDEN are available online on our website or upon request at the reception. (Specifically the GTCs of the Austrian Economic Chamber dated 15.11.2006). Place of jurisdiction: Zell am See | FN229147g | ATU56513605 | Management: Unterkofler family

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