terms & conditions - eva,hotels

Booking

A reservation is only binding with confirmation in writing and upon receipt of your deposit. Your deposit may also – when you provide your credit card details – be settled using a credit card.If your deposit does not arrive up to the deadline, the reservation will be cancelled. About the amount of deposit and bank details we will inform you during the booking correspondence.

 

Payment

Cash, Eurocard, Mastercard, VISA or EC-card.

ONE SAFETY TIP – TRAVEL INSURANCE

In order to avoid unnecessary expenses, we recommend you to book a hotel cancellation insurance for vacations in Austria via the Europäische Reiseversicherung – travel insurance. The insurance premium of our partner, the Europäische Reiseversicherung, is only about 5% of the booking! You will not only be covered for cancellation costs and early departure, but also for late check-in (e.g. because of a car breakdown) and an involuntary extension of your stay.

If you want, we can take out the insurance for you. In that case, we need from you:

Your address
Name and date of birth of all the insurance holders and payment of the insurance rate

 

CANCELLATION POLICY

Room cancellations are only valid when in writing

  • From 30 days before arrival, we charge 50% cancellation fee from the total price.
  • From 14 days before arrival, we charge 70% cancellation fee from the total price.
  • From 7 days before arrival and no-shows, we charge 90% cancellation fee from the total price.
  • A 14 days right of withdrawal corresponding to § 18 Abs. 1 Z. 10 FAGG is not possible.

 

REGULATION FOR FORCE MAJEURE

In case of "force majeure" (e.g. flood, mudslide, avalanche danger) and thus prevented arrival and/or departure by roadblocks, the hotel does not take on liabilty and compensation.

 

DEPOSIT

We ask to pay a deposit of 30% to fix your booking

 

PARKING AND MORE

Our rates include all eva, inclusive amenities.The local taxes EUR 2,- per person from 15 years and older per night are not included. Underground parking space: EUR 13,80 per day

 

In addition, the Austrian hotel contract conditions apply, specifically the General Terms and Conditions of the WKÖ as of 15.11.2006

Court of jurisdiction: Zell am See FN229147g | ATU 56513605 | Management: Family Unterkofler